Terms and Conditions

Terms and Conditions – ejoin

ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom

Contact

Business name: ejoin, s.r.o
Address: Štúrova 1
018 41 Dubnica nad Váhom
Company no: 51 900 921
Tax ID: 2120826081
VAT: SK2120826081

Entry in the register: ejoin, s.r.o. is registered in the District Court Trenčín, Section: Sro, Insert No.: 36924/R

Phone: +421 424 111 111
E-mail: info@ejoin.eu
Responsible manager: Michal Vašek

Receiving orders via e-shop: 24 hours
Opening hours (availability on phone line / emails):
Mon – Fri: 7:00-15:00

Showroom, warehouse and dispensing point:

ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom
Monday – Friday from 7:00-15:00

Supervisory authority:

Inspectorate of the Slovak Trade Inspection based in Trenčín for the Trenčín Region
Hurbanova 59911 01 Trenčín
tel.: 032/6400 109
e-mail: tn@soi.sk

Všeobecné obchodné podmienky internetového obchodu (e-shopu)

1. Definitions

The operator of the website (e-shop) is:
ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom

The seller is:
ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom

The supplier of goods and services offered in the e-shop www.ejoin.eu, is:
ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom

The buyer is every visitor to the e-shop who has created a binding order through the e-shop. For the purposes of the Act, in particular Act No. 102/2014 Coll., a consumer is a natural person who does not act within the scope of his/her business, employment or profession when concluding and performing a consumer contract.

An e-shop is a computer system located on the internet network with public access which allows the ordering of goods and services remotely by means of an electronic device.

Goods or services are all products published on the e-shop pages that can be ordered (they have a price and this price is not zero).

The Buyer fully acknowledges electronic communication, in particular via e-shop, e-mail communication as well as telephone communication, as long as it is undisputed that the Seller is communicating with the Buyer or a person authorised by the Buyer.

These General Terms and Conditions shall apply to the relationship between the Seller and the Buyer, which has been established otherwise than by means of remote electronic devices and is not a relationship between the provider of information society services and the recipient of information society services, only to the extent necessary to comply with the law and the logical order of things, unless otherwise agreed between them.

A reservation request constitutes a legally non-binding and time-limited reservation of certain available goods (i.e. which are “in stock”) from the current offer of the Seller published on the Seller’s e-shop, with the possibility of collection and payment exclusively in person at the point of dispensing, where no order is placed and the Buyer is not thereby obliged to purchase or take delivery of the reserved goods or otherwise, if the Buyer chooses “in person at the shop – reservation of goods” as the method of delivery. The reservation request can also be made repeatedly. The Seller will hold the goods thus reserved for the Buyer at the point of sale free of charge and for a limited period of time without accepting the reservation request (there is no negotiation or conclusion of the transaction), thereby giving the Buyer the opportunity to consider the purchase of the reserved goods. The Buyer is entitled to cancel the reservation request at any time.The Seller is entitled to cancel the reservation request if it is unable to secure or hold the goods reserved by the Buyer at the point of sale. The cancellation of the reservation shall occur automatically upon the expiry of the reservation period. The entire transaction (including the execution of a legally binding proposal for the purchase of the reserved goods by the Buyer, its acceptance by the Seller, payment and receipt of the reserved goods) takes place exclusively in person at the point of sale (in the so-called “brick-and-mortar shop”). The transaction underlying the reservation request is not covered by these terms and conditions, as it takes place in person at the point of sale. (this is not an internet sale)

2. Price

All prices quoted for goods and services are final including 20% VAT.
The Seller is bound by the price indicated on the e-shop page at the time of purchase (provided that this price is not zero).

3. Order

The order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete completion of the order form and sending it to the seller. For the correct and proper processing of the order, it is necessary to fill in the required data in the order form and to choose the options of transport and payment for the ordered goods or services.
By sending the order, the buyer agrees to the price of the ordered goods and services. By sending the order, it becomes binding for the buyer, i.e. it is a proposal to conclude a purchase contract with the seller.
After placing an order in the e-shop, an information e-mail is sent to the Buyer stating that the Seller has received the Buyer’s order for processing by the e-shop. This e-mail is not a confirmation of the goods within the meaning of paragraph 4 of this article.
Confirmation of the order by the Seller creates a contract of sale, which may be amended or supplemented only by mutual agreement between the Buyer and the Seller unless otherwise provided by law or other legal regulation. Confirmation of the order by the Seller is an electronic message sent by the Seller to the Buyer’s e-mail address or a short text message sent to the Buyer’s mobile phone number provided by the Buyer in the Buyer’s order with information to what extent the Buyer’s acceptance of the order is uncontested. An electronic message from the Seller that does not confirm, reject or refuse or otherwise clearly does not accept the Buyer’s order is a rejection of the Buyer’s order.
If the Seller is not able to fulfil the order or part of it within the time limit for processing the order with the best efforts due to reasons such as the goods are not produced, not available from the manufacturer or the external warehouse of the supplier, the manufacturer has made such serious changes that it is not possible to implement the order or for reasons of force majeure, the Seller may cancel the order, of which he will send an e-mail to the Buyer. The Seller also has the right to cancel the order if the Buyer has provided false or misleading information in the order that cannot be verified, such as incorrect e-mail, telephone contact or incorrect or non-existent address. If the Buyer has paid an advance payment, the Seller is obliged to return it to the Buyer within 14 days.
If the buyer makes a reservation of the goods, in this case no binding order or proposal for the conclusion of a purchase contract is created. The Seller shall notify the Buyer of the possibility of collecting the reserved goods, whereby the reservation is valid for 3 working days, starting from the date of this notification by e-mail or SMS message, and if the reservation is not collected within the aforementioned period, the reservation shall lapse. The Buyer has the possibility to modify or reject any items of the reservation, even in part. In this case, the ownership right passes to the buyer at the moment of payment for the goods and the contract is only formed by the actual purchase in the seller’s shop.

4. Payment terms

You can pay for goods and services in the e-shop in the following ways:
payment in advance to the seller’s bank account:

ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom
Account number: SK02 1111 0000 0015 3262 5006 on the basis of payment instructions sent by the company to the customer’s email address, which the customer specifies when creating the order.

Payment via payment gateway.
Additional charges for individual payment options are specified in Article VI of these General Terms and Conditions.

5. Delivery conditions

The Seller is obliged to send the goods to the Buyer within 30 days from the creation of the order, unless otherwise agreed, or unless a longer delivery period has been specified for the goods.
If the goods are in stock, they are dispatched according to capacity as soon as possible.
If there are several goods and services in the order and some of them are not in stock, we will inform the buyer about this with the possibility of partial deliveries.
Together with the goods, the customer is sent an invoice (tax document), instructions and other documents for the goods or services from the manufacturer.
The place of performance shall be deemed to be the place to which the goods are delivered.
The Seller carries out the delivery to the Buyer by:
- courier company Direct Parcel Distribution SK s.r.o. Technická 7 821 04 Bratislava
- slovenská pošta a.s.
- in person at the selected establishment – reservation of goods in the order:
  ejoin, s.r.o.
  Štúrova 1
  018 41 Dubnica nad Váhom

If the customer orders products that require special transport due to the safety of the goods to be transported, ( charging stations on a pole, batteries, solar panels, oversized products, products of higher weight), these products will be shipped via the transport company: Der Kurier.

6. Shipping charges, packaging and payment options

for delivery by courier company Direct Parcel Distribution SK s.r.o. Technická 7 821 04 Bratislava
with delivery within 3 – 5 working days after dispatch from our warehouse if the goods are in stock.

	Weight	DPD CLASSIC (price € without VAT)
Goods	0-3 kg	3,50 €
Goods	3-5 kg	3,6,-€
Goods	5-10 kg	3,9,- €
Goods	10-20 kg	4,3,- €
Goods	20- 31,5kg	4,9,- €

The price for cash on delivery is set by the carrier as follows:

Cash on delivery up to €	Cash on delivery price without VAT
170,- €	1,- €
340,-€	1,1,-€
680,-€	1,3,-€
1660,- €	3,0,-€
3320,-€	18,25,-€
6640,-€	33,20,-€

personal collection at the place of operation at:
ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom – we do not charge for transport.

Personal collection at the place of operation at:
ejoin, s.r.o.
Štúrova 1
018 41 Dubnica nad Váhom
– the customer pays for the goods ordered through the e-shop -www.ejoin.eu and in the order he/she has specified the option of personal collection.

The Seller may also agree with the Buyer on a procedure other than the standard (above) procedure for sending goods or services as well as the prices for these services.
The Seller may send the goods which are immediately available to the Buyer and deliver the remainder of the order within the statutory time limit, provided, however, that the Buyer shall not be charged any additional postage in addition to that which was included in the order.

7. Transfer of ownership

Title passes from the seller to the buyer at the moment of receipt of the item from the seller or carrier.

8. Cancellation of the purchase contract

The buyer has the right to cancel the ordered goods or services within 24 hours from the beginning of the purchase contract without a cancellation fee in the case of goods that are made to order, according to the specific requirements of the consumer or specifically for a single consumer.

9. Právo spotrebiteľavrátiť tovar bez udania dôvodu a poučeniespotrebiteľa

On the basis of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as “the Act”), the consumer has the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods, if the seller has fulfilled the information obligations under this Act, for other cases, paragraph 2 or 3 of the Act applies. If the subject matter of the sales contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the delivery of the goods.
If the consumer wishes to exercise this right, he/she is obliged to deliver the written withdrawal from the purchase contract in person no later than on the last day of the specified period to the contact address of the seller during his/her business hours or to submit the withdrawal for postal delivery no later than on the last day of the period to the address indicated in the contacts, or such exercise of the right may also be exercised in the form of a notation on another durable medium. After notification of withdrawal, the consumer is obliged to send or deliver in person the subject of the contract from which he withdraws together with all documentation – e.g. the original invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than 14 days from the date of withdrawal (§10 (1) of the Act). Buyers are advised to make a copy of the invoice for their own use and to send the goods by registered mail and as insured delivery.

Please do not send us goods on delivery, the parcel will not be accepted.

The e-shop operator returns the paid performance for the goods / service including the cost of transport in accordance with § 9 (3) of Act No. 102/2014 Coll. as well as the costs demonstrably incurred for ordering the goods within 14 days from the date of delivery of the withdrawal from the contract, but does not have to return the money before the goods are delivered or the consumer does not prove the sending of the goods, this does not apply if the seller has proposed that he picks up the goods himself.
The cost of returning the goods shall be borne by the consumer.
The right of withdrawal does not apply to goods and services as defined in §7(6)(a) to (l) of Act No. 102/2014. Z.z.
The consumer shall bear any diminution in the value of the goods caused by their use beyond what is necessary to ascertain the functionality and characteristics of the goods.

10. Rights and Obligations of the Parties

The Seller and the Buyer shall be deemed to be the parties to the Contract.

The buyer is obliged to:

take delivery of the ordered goods
pay the agreed consideration to the seller for the goods taken over
to check the packaging for damage or the goods themselves when taking delivery.

The Seller is obliged to:

to deliver the goods to the customer in the required quality, quantity and at the agreed price
together with the goods or additionally send to the customer all documents related to the goods, such as the invoice for the goods, claim letter, instruction manual in a codified form of the Slovak language.

11. Privacy Policy

Personal data are processed in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data, as amended.
The controller does not provide the personal data of the buyer to a third party, except for the selected transport company that ensures the delivery of goods or services, or to state authorities in the case of inspection, or to an intermediary on the basis of a mutual contract concluded pursuant to Act No. 18/2018 Coll.
The controller is obliged to secure personal data against their disclosure to unauthorised persons by taking appropriate technical and organisational measures. Also, all employees of the controller are obliged to observe confidentiality in relation to personal data.

The data subject shall have the rights set out in Sections 19 et seq. 18/2018 Coll. on the protection of personal data as amended, namely:

the right to information, which is fulfilled by this content and the terms and conditions
the right to request access to personal data relating to the data subject – Section 21 of the Act consists in your right to request how and for what purposes your data are processed, and you can address this request to the contact e-mail.
the right to rectification of personal data – Section 22 of the Act allows you to rectify personal data if it is outdated
the right to erasure of personal data – § 23 of the Act, if you are not interested in further processing of personal data by the controller
the right to restrict the processing of personal data – § 24 of the Act, if you believe that personal data have been processed in violation of the law
the right to object to the processing of personal data – § 27 of the Act
the right to data portability
the right to lodge a complaint with a supervisory authority in relation to the personal data processed.
The operator obtains the following personal data from the buyer: title, name, surname, address, delivery address, billing address, telephone number, e-mail address. , which are processed for the purpose of correct processing of your order. This personal data is kept for 10 years for archiving purposes. In the context of order processing, personal data is processed for the purpose of issuing invoices, issuing warehouse (delivery) notes, arranging transport as well as accounting in the accounting system.
Our site logs your IP address, information about how much time you spend browsing those pages, and information about what pages you come to us from. Cookies are text files that are stored on your computer and are also used to measure site traffic and customize the way the site is displayed, and we are able to offer you better quality content thanks to these files. We therefore view these files as our legitimate interest. Some cookies are third-party files, e.g. Youtube, Google, etc.
You can delete cookies at any time or set their collection directly in your browser settings. If you wish to refuse the collection of cookies, please set this in your internet browser.
If the buyer has consented to the processing of personal data in the e-shop for e-mail marketing purposes, he/she has consented to the sending of e-mail messages to the contact e-mail address.
Personal data for e-mail marketing purposes in the scope of first and last name, e-mail address are provided for a period of five years. This personal data is not disclosed to third parties.
The buyer can withdraw his consent at any time by sending a Withdrawal of processing of personal data, which we delete immediately. For our part, we will no longer use the personal data provided by you for email marketing purposes.
If the buyer has consented to the processing of personal data in the e-shop for the purpose of SMS marketing, he/she has consented to the sending of SMS messages to the contact telephone number.
Personal data for SMS marketing purposes in the scope of name and surname, telephone number are provided for a period of five years.
The buyer can withdraw his consent at any time by sending a Withdrawal of processing of personal data, which we delete immediately. Opting out is also possible by unchecking the box in the user account (if the buyer has requested the creation of a user account). For our part, we will no longer use the personal data provided by you for email marketing purposes.

12. Compensation for non-acceptance of goods

The Seller has the right to compensation for damages (according to the provisions of § 420 et seq. of the Civil Code), if the Buyer ordered the goods, which did not or did not withdraw from the contract and at the same time did not take over the goods from the carrier or after the Seller’s invitation, if the Seller has chosen personal collection, did not take over the goods within the specified period for collection. By doing so, the Buyer has breached its obligation under Article X(2)(a), according to which the Buyer is obliged to take delivery of the ordered goods.
When determining the amount of compensation, the Seller shall take into account, in particular, the transport costs and related fees in the case of sending the goods, the costs associated with packaging, shipping and administration of the order, as well as all other costs incurred in the implementation of the order in question, and at the same time has the right to charge for lost profits.
The Seller has the right not to exercise the right to compensation or to exercise this right only in part.

13. Final provisions

The Seller reserves the right to amend these General Terms and Conditions and the Complaints Policy without prior notice to the Buyer. In the event of a change to the General Terms and Conditions or the Complaint Conditions, the entire purchase process shall be governed by those General Terms and Conditions that were in force at the time the Buyer placed the order and which are accessible on the Seller’s website.
Complaints conditions are an integral part of these general terms and conditions.
By sending the order, the buyer has read the general terms and conditions as well as the complaint conditions.
These General Terms and Conditions and the Complaints Policy are available at the company’s registered office for inspection by buyers, as well as published on the e-shop’s website.
If the consumer is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his rights, he has the possibility to contact the seller for a request for redress. If the Seller responds to the request for redress in a negative manner or fails to respond within 30 days from the date of its dispatch, the consumer has the right to request redress within the meaning of Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts, the right to submit a proposal for the initiation of an alternative solution of their dispute. The competent entity for alternative dispute resolution of consumer disputes with the operator of the e-shop is the Slovak Trade Inspection or another competent authorized legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic, while the consumer has the right to choose which of the above-mentioned alternative dispute resolution entities to turn to. The consumer may also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution. Information on the fees for the proposal can be found on the website of the specific ADR entity.
Otherwise not regulated relations in these general terms and conditions as in their integral parts (annexes) are governed by the relevant provisions of Act No. 40/1964 Coll., Act No. 250/2007 Coll., Act No. 102/2014 Coll., Act No. 18/2018 Coll., Act No. 22/2004 Coll. 513/1991 Coll.
In the event of the conclusion of another contract with the buyer with different terms and conditions, the terms and conditions set out in the contract shall prevail over the general terms and conditions.

These General Terms and Conditions, including their integral parts, enter into force and effect on 19.07.2021