Terms and Conditions – ejoin GO

1. Introductory provisions and definitions of basic terms

The ejoin GO Terms and Conditions of Service (hereinafter referred to as the “T&C”) form an integral part of the contractual relationship established by the Service Contract between the Customer and ejoin operator s. r. o, Štúrova 1, 018 41 Dubnica nad Váhom, ID No.: 53012470, registered in the Commercial Register of the District Court of Trenčín, Section Sro, File No. 40138/R (hereinafter referred to as the “Provider”) and regulate their mutual rights and obligations, the terms and conditions of provision and use of the ejoin GO service. The OP determine part of the content of the Contract between the Provider and the Customer for the purpose of providing the Service. Provisions in the Contract shall prevail over the OPs insofar as they are in conflict with them.

When using the Service, the Customer acknowledges that the Provider is not an electricity supplier within the meaning of the Energy Act, but is the provider of the ejoin GO service.

For the purposes of these OPs it is understood that:

AC Charging – Charging an Electric Vehicle with alternating current;
DC charging – DC charging of the Electric Vehicle;
Price List – a document setting out the prices and charges for the provision of the Service. The Price List forms part of the Contract and is also available on the Website;
Price per kWh – the price determined for the use of the Service, set according to the currently valid Price List;
Monthly fee – a one-off price charged for the entire billing period
Electric vehicle – a vehicle supporting the possibility of charging the battery externally, using a charging station;
Charge Card / Card – an authorization card containing an RFID chip, assigned to the Customer on the basis of the Contract. The issuance of the Card is subject to a fee according to the current Price List. The fee for the issue of the Card includes the activation and delivery of the Charge Card to the Customer by post;
Charging Network or ejoin GO – is a network of all publicly accessible Charging Stations owned and/or operated by the Provider;
Charging Station – a publicly accessible charging station of the Provider included in the Charging Network and enabling the use of the Service. The current list of Charging Stations within the Charging Network will always be available on the Website. From a technical point of view, a Charging Station is a facility consisting of one or more Charging Points which enable the Customer to charge the battery of an Electric Vehicle;
Unauthorized use of the Charge Card – The Provider reserves the right to block the Charge Card in case of its Unauthorized use in violation of the Terms and Conditions. Blocking of the Charge Card by the Provider does not extinguish the Customer’s obligation to pay all financial obligations to the Provider arising from the use of the Service. The Provider shall inform the Customer of the blocking of the Charge Card due to Unauthorised Use of the Charge Card at least 24 hours prior to the blocking of the Charge Card by e-mail, telephone or SMS. After the Charge Card has been blocked in case of Unauthorised use of the Charge Card, the Provider shall have the right to withdraw from the Contract;
Civil Code – Act No. 40/1964 Coll. Civil Code as amended;
Commercial Code – Act No. 513/1991 Coll. Commercial Code as amended;
Means of remote communication – a method that allows the conclusion of the Contract without the simultaneous physical presence of the Provider and the Customer, through means of remote communication;
Service – consists of: charging Electric Vehicles in the Charging Network of publicly accessible Charging Stations of the Provider through the Card and providing the Customer with the Card;
Customer – is a natural or legal person – consumer who has registered on the Website for the purpose of using the Service.
Energy Act – Act No. 251/2012 Coll. on Energy and on Amendments and Additions to Certain Acts, as amended;
Act on Consumer Protection in Sales – Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller’s business premises
Contract – a contract for the provision of the ejoin GO Service, concluded between the Customer and the Provider;
Contracting Parties – means the Customer and the Provider;
Website – means the website www.ejoin.eu or www.go.ejoin.eu through which the Customer has access to registration and on which all conditions and information for the use of the Service are published, including the current status and location of Charging Stations, the method of operation of Charging Stations, newly commissioned Charging Stations, news regarding electromobility, etc;

2. Place and time of service provision

The Provider provides the Service at public Charging Stations, the list of which is published on the Website. The Provider reserves the right to unilaterally change this list. The Provider shall provide the Service at the time specified for the relevant Charging Station in the said list, except for interruption or limitation of the provision of the Service pursuant to these OP.

3. Terms of service

Before concluding the Contract, the Customer is obliged to truthfully and fully inform the Provider of all facts necessary for the purpose of concluding and performing the Contract. The contracting parties as well as the persons acting on behalf of the Customer are obliged to prove their identity prior to the conclusion of the Contract for the purpose of identification. Persons other than the Customer are authorised to sign the Contract only on the basis of a power of attorney or authorisation proving that they are authorised to act on behalf of the Customer in all acts necessary for the conclusion of the Contract.

The Contract shall be concluded electronically in accordance with the provisions of Section 40(4) of the Civil Code, by filling in the registration form on the Provider’s Web site, namely: by means of Means of Distance Communication, and these OPs shall form an integral part of the Contract.

By submitting the registration form, the Customer undertakes that he/she has provided truthful and complete information in the registration form and undertakes to immediately amend all data if any change has occurred after registration.

By registering, the Customer confirms that he/she has carefully read the T&Cs, understands their contents and expressly agrees and agrees to be bound by these T&Cs.

For the avoidance of doubt, the Contract is concluded upon successful registration and effective upon successful delivery of the Card to the Customer. In the event that the registration is not successful, no legal relationship between the Provider and the Customer shall arise and no legal entitlement to enter into the Contract shall arise.

In the event that the Card and the Contract are not handed over to the Customer immediately after successful registration, the Card and the Contract will be sent to the Customer immediately by post to the address chosen by the Customer.

Upon receipt of (i) the concluded Contract, the Customer is obliged to sign it, send it back to the Provider’s address and (ii) the Card, the Customer is entitled to use the Service.

The Parties acknowledge that the Contract received by the Customer pursuant to Article 3.7 shall also be deemed to be a confirmation of the conclusion of the Contract within the meaning of Section 6 of the Consumer Protection in Sales Act, whereby the Customer’s signature shall not affect the moment of conclusion and effectiveness of the Contract.

The Provider shall provide the Customer with the use of the Service at the Charging Stations via the assigned and activated Card.

The Customer is obliged to follow the procedure and instructions indicated on the respective Charging Station when charging the Electric Vehicle.

An indication of the amount of electricity consumed will be available to the Customer on the Charging Station’s display at the end of each charging session and will also be available in the monthly statement sent to the Customer electronically or in hard copy.

The Customer acknowledges that from the date of acceptance of each Card, the Customer is responsible for its use and is fully liable for its misuse, loss, theft, destruction or damage.

In the event of loss, destruction or theft of the Card, the Customer shall notify the Provider without undue delay. Upon notification, the Customer shall provide the Card identification number. The Provider is obliged to block the Card on the basis of such notification by the Customer.

The Customer shall be fully liable for liabilities, claims and damages caused by unauthorised use, loss or theft of the Card and shall be obliged to pay the Provider in full. The Customer shall be liable for any transactions made with the Card from the date of receipt of the Card until the date of return of the Card to the Provider or until the Card is blocked. Any transactions made through the assigned Card shall be deemed to be made in the name and on behalf of and for the account of the Customer.

In the event that the Customer requests a new Card due to its loss, theft, damage or destruction, the Customer shall pay a fee for the issuance of a new Card based on the applicable Price List. This fee will be invoiced to the Customer in the next invoice.

During the contractual relationship, the Customer shall have the right to request the Provider to issue another Card by submitting an electronic Card application via the Website. Acceptance of the Card shall be confirmed by a new acceptance protocol, which shall become an annex to the Contract. At the moment of allocation and activation of the additional Card by the Provider, the use of the Service through the new Card shall be subject to all the arrangements and conditions provided for in the Contract and these T&C. The Card so issued shall form an integral part of the Contract.

The Customer shall be obliged to comply with the obligations set out in these T&C. In the event that the Customer provides the Card to a third party, the Customer shall be solely liable to the Provider for its use, loss, destruction, etc.

4. Obligations of the Provider and the Customer

The provider is obliged to:

enable the Customer to use the Service under the terms and conditions set out in these T&C and in the Contract;
ensure regular technical maintenance of the Charging Stations;
in the event of failure of any Charging Station, to ensure its repair without undue delay to the best of its abilities and capabilities;
provide the Customer with technical assistance regarding the Service, on working days from 08:00 to 20:00 at the telephone number +421 424 111 111; provide the Customer with the necessary assistance when using the Service.

The customer is obliged to:

to comply with all provisions of the OP and the Contract, to use the Service only in accordance with the legislation in force in the Slovak Republic, the Provider’s instructions and instructions;
not to abuse the Service in any way, in particular the Customer undertakes to use any Charging Station in the designated manner and not to damage or interfere with it in any way, to respect the rights and legitimate interests of other customers of the Service and to follow the instructions of the Provider, in particular with regard to the maximum standing time at the Charging Station;
use the Charging Station in accordance with its intended use so as to avoid damage to property and health;
inform the Provider without undue delay of any malfunctions, breaches or damage to the Charging Station that the Customer has discovered or become aware of during the use of the Service;
reimburse the Provider for any damage intentionally or negligently caused to any Charging Station by the Customer’s improper, careless use or treatment.

5. Price for providing the service

The price for the provision of the Service is set out in the current Price List, which forms part of the Contract and is available on the Website, and the amount will be calculated in accordance with the structure and rates (AC or DC charging).

The amount of payment will be calculated based on the amount of electricity consumed in charging the Electric Vehicle, for the billing period. The payment amount will be calculated based on the equipment located at the Charging Station. In the event of a difference in the amount indicated on the Charging Station and the Electric Vehicle, the figure on the Charging Station shall prevail.

All other additional services are subject to a charge in accordance with the applicable Price List.

The prices of the Services and other charges set out in the Price List are final and are inclusive of value added tax (“VAT”).

The Provider reserves the right to unilaterally change the Price List at any time, and the Provider shall announce the change of the Price List by publishing it on the Website. The new Price List shall be effective from the 1st day of the month following the month in which the Price List was published, and the Provider undertakes to publish it at least 15 days before the date from which the new Price List is to become effective. The Customer is obliged to make itself aware of the changes to the Price List. The Provider is entitled to change the Price List during the Contract Period and to charge the Customer for the provision of the Service according to the new Price List.

6. Payment and billing terms

The Customer shall make payments for the Services by bank transfer on the basis of the invoice for the previous calendar month in which the Service, or other services within the meaning of the Price List, were provided to the Customer.

The Provider shall by default issue the invoice in electronic form and therefore the Provider is not obliged to send the Customer an invoice in printed written form. It shall do so within 15 (in words: fifteen) calendar days from the end of the calendar month in which the Service or other services within the meaning of the Price List have been provided to the Customer. The invoice will be delivered to the Customer at the Customer’s email address specified in the Contract or notified after the conclusion of the Contract.

In case of agreement between the Provider and the Customer to issue the invoice in written form, it shall be delivered to the Customer’s delivery address specified in the Contract within 15 (in words: fifteen) calendar days from the end of the calendar month in which the Service or other services within the meaning of the Price List have been provided to the Customer.

The invoice is due 14 (in words: fourteen) calendar days from the date of its issue. The date of payment shall be deemed to be the date on which the amount due has been credited to the Provider’s account. If the due date of the invoice falls on a day which is not a working day, the next following working day shall be considered as the due date.

In the event of delay by the Customer in the payment of any obligation under the Contract, the Provider shall be entitled to charge the Customer interest on the amount due for each day of delay, even if commenced, until the date of payment of such obligation. The amount of interest on late payment shall be five percentage points per annum above the base interest rate of the European Central Bank applicable on the first day of delay in payment. The obligation shall be settled on the date on which the funds are credited to the Provider’s bank account. The application of default interest by the Provider shall be without prejudice to the right to compensation for damages in excess of the invoiced default interest.

The Customer’s obligation to pay the invoice within the due date shall not be affected by the Customer’s invoice claim. If the Customer fails to duly pay the invoiced amount in full by the due date, the Provider is entitled to suspend or restrict the provision of the Service by blocking the Card or all issued Cards until the amount due has been duly paid.

Failure to pay any obligation to the Provider shall constitute a breach of the Customer’s obligations and shall give rise to the Provider’s right to terminate the Contract as set out below.

The Customer shall have the right to set off its claims against the Provider only with the prior written consent of the Provider.

7. Interruption, limitation of the provision of the Service

The Provider is entitled to limit or interrupt the provision of the Service in the following cases:

The Customer is in default in the payment of any debt due to the Provider;
when carrying out planned reconstructions, upgrades, repairs and maintenance of Charging Stations, in such cases the Provider shall notify the Customer of such information no later than 10 calendar days in advance, whereby the publication of the notice on the Website shall also be deemed to be a notification under this clause;
unforeseen failure, in which case the Provider shall notify the Customer of this fact without undue delay, whereby the publication of the notice on the Website shall also be deemed to be notification under this clause;
an unavoidable event that does not originate in the operation of the Charging Stations, in particular in the event of an unavoidable natural event, terrorist action, war, strike affecting the possibility of fulfilling the Operator’s obligation;
in the event of interruption or restriction of electricity distribution by the relevant distribution system operator to which the Charging Station is connected, in the cases and under the conditions set out in the Energy Act and other related regulations;
The Provider discovers that the data provided by the Customer is false or outdated, or the Provider has reasonable grounds to suspect such conduct, or the Customer otherwise grossly breaches the Contract. In such a case, the Provider reserves the right to temporarily suspend or even completely terminate the provided Service.

During any interruption or limitation of the Service, the Provider shall not be obliged to provide the Service to the Customers, and after the causes of the limitation or interruption have been eliminated, the use of the Service shall be immediately restored and enabled.

The Provider shall not be obliged to provide the Service in case of an emergency, which is regulated by the Energy Act, whereby an emergency shall be deemed to be an emergency within the meaning of Art. § Section 20 of the Act on Energy in the electricity sector means a sudden shortage or imminent shortage of energy, a change of frequency in the system above or below the level determined for technical means ensuring automatic disconnection of equipment from the system in accordance with the technical conditions of the transmission system operator or interruption of parallel operation of the transmission systems, which may cause a significant reduction or interruption of the electricity supply or disabling of energy facilities or a threat to human life and health in the defined territory or in a part of the defined territory due to emergencies and crisis situation, economic mobilisation measures, accidents at the facilities for generation, transmission and distribution of electricity also outside the defined territory, threat to the safety and reliability of the operation of the system, shortage of energy resources, terrorist act.

8. Liability and defects

If a Party breaches its obligations under these GTC and the Contract, the aggrieved Party shall be entitled to compensation for demonstrably incurred damage.

The Provider shall not be liable for failure to provide the Service in the event of (i) defects or unsuitability of the technical equipment of the Electric Vehicle, (ii) improper conduct of the Customer in using the Service, (iii) fault of a third party causing damage, malfunction or theft of the Charging Station, and (iv) non-compliance with the OPs or the relevant legislation in force in the Slovak Republic. The Provider shall not be liable in providing the Service for the power of the connectors, which is indicatively stated for the Charging Stations as the maximum possible power of the Charging Station.

The Provider shall not be liable to the Customer for direct, indirect, extraordinary or other damages resulting from the use of or inability to use the Service, including lost profits, costs incurred, business interruption and other damages, except if such damages are caused by a demonstrably intentional wrongful act of the Provider.

The Provider and the Customer shall keep each other informed of all facts which they are aware could lead to damages and shall endeavour to avert the threatened damages.
The Provider shall be liable for damages that may arise from the use of the Service up to a maximum of EUR 5,000 (in words: five thousand euros).

If the Customer fails to fulfil its obligation to inform the Provider of a change to its data, whether in the registration form or in the Agreement, the Provider shall not be liable for any damages incurred by the Customer in this respect. In the event that the Customer provides false, incomplete or otherwise incorrect information and any damage arises in connection therewith, such damage shall be recoverable from the Customer.

The Provider shall be liable for defects in the Service in accordance with Sections 623 and 624 of the Civil Code.

9. Delivery

Except as otherwise provided in the PO or the Contract, all notices, notices and other submissions required by the Contract or the PO to be made in writing (“Documents”) shall be deemed to have been duly given to the other Party if delivered to the other Party by any of the following methods:

by personal delivery to the addressee at the address specified in the Contract or notified after the conclusion of the Contract,
by delivery by mail carrier,
courier service,
electronically to the email address specified in the Contract or communicated to the Provider after the conclusion of the Contract.

In the case of personal delivery, documents shall be deemed to have been delivered on the date marked on the acknowledgement of receipt of the written item by the addressee (e.g. stamp from the Party’s mailroom or acknowledgement of receipt on the copy of the document to be delivered).

Documents delivered by the Customer or the Provider by means of a postal carrier or courier service (hereinafter referred to as “the Parcel”) shall be deemed to have been delivered to their addressee:

the date of receipt of the shipment,
the date of refusal to accept the consignment by the addressee,
on the seventh day after the parcel is deposited at the post office,
on the day of returning the consignment to its sender, if the consignment could not be delivered at the last known address of the contracting party to which the consignment was delivered.

Documents served electronically are deemed to have been delivered:

the next working day following the day marked on the confirmation of successful sending of the fax message,
the next business day after the day on which the email message was sent.

Each Contracting Party shall notify the other Contracting Party of a change in the address for delivery of the e-mail address, immediately after such change has occurred. A document is deemed to have been served on the sender with the addressee’s last known e-mail address.

10. Filing complaints

A complaint is understood as a written submission by the Customer or its authorized representative, which is addressed to the Provider, by which the Customer seeks in particular the application of the Provider’s liability for the poor provision of the Service, while such a situation persists at the time of filing the complaint and the Customer demands redress from the Provider. The purpose of the complaint is mainly to remove the defects complained of by the Customer.

The customer has the right to complain in particular:

the quality of the Service provided;
RFID card malfunction;
invoicing of the Service provided;
other identified defects related to the provision of the service by the Provider

The customer can file a complaint.

in writing to the Provider at the correspondence address: ejoin operator s. r. o., Štúrova 1, 018 41 Dubnica nad Váhom;
electronically at the e-mail address info@ejoin.eu;
in person at the Provider, while a record must be made of the submission of the complaint;

The submission by which the Customer makes a complaint must legibly contain:

identification of the Customer in the scope of name, surname, permanent residence address;
Contract number;
the subject of the complaint (i.e. a description with the justification of the complaint, together with any documentation and other essential facts important for the assessment of the complaint; if the complaint relates to an invoice, the identification data of the claimed invoice, together with the variable symbol to which the complaint relates);
signature of the Customer or his authorized representative, if it is not a complaint via electronic communication;
date of submission of the claim;
the address to which the response will be sent (if it is not the same as the address registered by the Provider).

If the complaint does not contain the above-mentioned elements and the Provider is unable to process the complaint for this reason, it is obliged to invite the Customer to supplement the complaint with the necessary data, specifying the deadline, which may not be shorter than 10 days from the receipt of the invitation. If the Customer fails to complete the complaint, it shall be deemed to be unjustified.

If the complaint is submitted on behalf of the Customer by the Customer’s attorney (representative), the complaint must be accompanied by a written authorisation signed by the Customer’s attorney and the Customer.

The complaint must be made without delay after the deficiencies have been identified.

The Customer’s obligation to pay the invoice within the due date shall not be extinguished by the invoice claim.

The Provider shall deal with the complaint as soon as possible. The time limit for processing the complaint is not more than 30 days from the date of the complaint (unless otherwise provided for in a special regulation). The date of the claim shall be understood as the date of delivery of the written claim to the Provider in accordance with these GC.

In the case of an incomplete claim, the period of 30 days for the settlement of the claim starts from the date of receipt of the completed claim by the Customer.

The Customer may also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution of consumer disputes.

The condition for filing a motion for initiation of alternative dispute resolution is the rejection of the Customer’s previous request for redress by the Provider or if the Provider does not respond to such a request within 30 days from the date on which it was sent to it by the Customer.

The Alternative Dispute Resolution Entity shall terminate the Alternative Dispute Resolution within 90 days from the date of its commencement. In particularly complex cases, the ADR entity may extend the time limit under the first sentence by 30 days, including repeatedly, stating the reason for such extension.

11. Termination of the contract

The contract expires:

by agreement of the Parties;
by termination of the Contract;
by withdrawal from the Contract for the reasons set out in this Article;

The Contract may be terminated by written agreement of the Parties.

Either Party may terminate this Agreement for any reason by delivering written notice of termination of this Agreement to the other Party with a notice period of one calendar month commencing on the first day of the month following the month in which the written notice of termination of this Agreement is delivered to the other Party.

Termination shall take effect upon delivery of written notice of termination to the other Party or such later date as may be specified in the written notice of termination sent to the other Party.

In the event of withdrawal from the Contract, the rights and obligations under the Contract shall survive until the effective date of withdrawal.

The Provider shall be entitled to withdraw from this Contract by means of a written withdrawal in the event of:

if the Customer is in default with the payment of the invoice and has not paid it even within the deadline specified in the reminder from the delivery for its payment;
if the Customer provides false information on the Contract Form;
misuses the Service as defined in the OP;
repeatedly violates the terms and conditions of the PO;
if the Customer fails to deliver the Contract signed by the Customer to the Provider within 15 calendar days from the date of delivery of the Contract and the Card;
changes the purpose of use of the Service other than for the Consumer’s own use.
If the Customer has not used any of the Services even once during a period of twelve (12) consecutive calendar months;
if the Charge Card is blocked in cases of Unauthorised use of the Charge Card.

The Provider shall be entitled to withdraw from this Agreement by a written withdrawal notice sent to the Customer. The withdrawal shall take effect on the date of delivery of the written notice of withdrawal from the Contract by the Provider to the Customer or on such later date as may be specified in the Provider’s written notice of withdrawal sent to the Customer. The written notice of withdrawal from the Contract by the Provider shall be deemed to have been delivered to the Customer on the date of receipt of the parcel or on the date of refusal to accept the parcel or on the third day of its deposit at the post office, even if the Customer has not become aware of the deposit of the parcel.

The Customer is entitled to withdraw from this Agreement by written withdrawal in the event of:

if there is an increase in the price of the Service, in which case he/she shall be entitled to withdraw in writing within 15 days from the effective date of the Price List in accordance with these OP;
if new OPs are published, in which case the Customer shall be entitled to withdraw in writing within 15 days before the effective date of the new OPs;
The Customer may not use the Service due to circumstances that continuously last for more than 30 (in words: thirty) consecutive calendar days.

The Customer is entitled to withdraw from the Contract without giving any reason within 14 calendar days from the date of conclusion of the Contract. In this case, the Customer may exercise the right to withdraw from the Contract with the Provider in paper form or by means of the withdrawal form. In such case, the Customer shall bear the costs related to the return of the Card.

Withdrawal shall take effect upon delivery of the written notice of withdrawal to the other party or on the later date specified in the written notice of withdrawal sent to the Customer.

Withdrawal from or termination of the Contract for any other reason shall be without prejudice to the right to assert claims arising from breach of the Contract, including the right to damages, liquidated damages, contractual provisions relating to the resolution of disputes between the parties and other provisions which, under the Contract or by their nature, are intended to survive termination of the Contract. Provisions relating to the settlement of mutual legal relations under the Contract shall remain in force until such time as they are settled.

12. Final provisions

The Provider reserves the right to change the price for the Service and the scope and structure of the Service at any time, in particular in the event of (i) a change in the market conditions for the provision of the Service, (ii) an increase in the cost of providing the Service, (iii) a change in the market and/or technological development of the Service, (iv) a change in the relevant legislation, and (v) a decision of the relevant governmental authority.

The legal relations of the Parties which are not regulated in the Contract and the OP shall be governed by the relevant legislation in force in the Slovak Republic, in particular the Civil Code, Act No. 250/2007 Coll. on Consumer Protection as amended and the Act on Consumer Protection in Sales.

Neither Party may assign or transfer its rights and obligations under this Contract in whole or in part without the prior written consent of the other Party, except for the assignment of the Provider’s claims against the Customer arising from this contractual relationship.

The provisions of the Contract are severable. If during the term of the contractual relationship any provision of the Contract (or part thereof) becomes invalid or unenforceable as a result of a change in applicable law, the validity or enforceability of the remaining provisions of this Contract shall not be affected thereby and the Parties undertake to negotiate to modify the contractual relationship in light of the new legislation and to replace the affected provisions with new provisions, determined by the legislation or change, so as to preserve the purpose of the Contract and the intentions of the Parties as contained in the original provisions.

Changes in the identification data of the Parties entered in the commercial register, as well as changes in the account number and in the department responsible for the conclusion and performance of the Contract shall not be considered as changes requiring the conclusion of an amendment to this Contract. The Party affected by the change shall notify the other Party in writing without undue delay by registered mail sent to the other Party at its registered office. The change so notified shall take effect on the date of delivery of the notification to the other Party.

The Provider shall have the right to unilaterally change the OPs with respect to price changes. The effectiveness of the new OPs shall terminate the validity of these OPs. The Provider shall notify the Customer of the change of the OPs by publishing them on the Website at least 15 days before their effectiveness.

These OPs shall come into force and effect on 1.4.2021.